After you sign-up you'll receive a confirmation email, follow the link to finish creating your user account and either create a shop or join one. We'll contact you shortly to see how everything's going, and provide onboarding support during your first 30 days.
Absolutely, the security of your transactional, financial and customer data is critically important to us. We've spent many sleepless nights and long days to ensure we guard your data through industry-standard practices as well as leveraging industry-leading technologies and services for data encryption, data backup and recovery.
We know, our investors said we're crazy to give out the software for free too. We truly believe in improving the customer experience of getting a phone repaired so we built the operations management side first to aggregate the data and provide the customer with the best repair.
Fantastic, you're clearly a smart shopper and someone who wants things done now. Whether you signed up for Plus or Premium, Jack will give you a call within 24 hours to congratulate you and see how we can best serve you. Scheduling scripts are sent within a days time span, as soon as you get off the phone with Jack it'll probably be in your inbox. Websites take a little longer, you'll be set up within a week or two if we have a backlog. Don't worry, we'll only start charging you once you're all ready to go with the assets we promised.
Never! Standard tier subscribers are currently free unless more than one user account is added, and we'll only charge $5 per appointment booked. (Now thats a steal) If you don't love Vitris give us a call at (215) 595-8457, we're sorry to see you go but we'll cancel your subscription.